Complaints Handling Procedure
Our commitment to providing you with the highest standard of service.
Our Commitment to You
At SwitchAdmin Ltd, we aim to provide the highest standard of service to all our business customers. However, we recognize that things can sometimes go wrong. If you are unhappy with any part of our service, we want to know about it so we can put it right.
1Contact Us
If you have a dispute or complaint, please contact us immediately. Our service is free to use, and raising a complaint will not affect your energy supply.
2Investigation & Resolution
We aim to resolve all complaints within 10 working days. Once we have investigated your query, we will communicate our findings to you. If we have made a mistake, we will apologize, explain what happened, and take action to rectify the situation.
3The Dispute Resolution Ombudsman (Deadlock)
If your complaint has not been resolved within 8 weeks, or if we have issued a "Deadlock Letter", you have the right to refer your dispute to the Dispute Resolution Ombudsman. This service is free for you to use.
Premier House, First Floor
Argyle Way, Stevenage, SG1 2AD